Frequently Asked Questions
Everything you need to know about your Alias Mae order.
When will my order be shipped?
Orders are typically processed and dispatched within 1-2 business days. Once shipped, you will receive a tracking number via email to monitor your delivery status.
What is your return policy?
We offer returns on full-priced items within 14 days of delivery. Items must be in their original, unworn condition with all packaging included. Please note that sale items are eligible for store credit only.
Do you offer international shipping?
Yes, Alias Mae ships worldwide. Shipping costs and delivery timeframes vary depending on your location and will be calculated at the checkout.
How do I find my correct size?
Our footwear generally runs true to size. We provide a detailed size guide on each product page to help you convert international sizing and find your perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options including Afterpay and Klarna.
How do I care for my leather boots and heels?
We recommend using a high-quality leather protector spray before your first wear. Avoid contact with water and store your shoes in a cool, dry place inside their original dust bags.